Who We Are
Professional Service Solutions (PSS) is a leading consultant to the consumer electronics industry specializing in the Service and After Sales Support segment of the industry. With over 25 years of direct hands on executive experience, PSS has worked for and with most of the leading global Consumer Electronics giants of the industry. We work closely with CE Manufacturers, Dealers, Service Centers and Industry affiliates to offer a total solution, providing world class service support that reduces your product support costs positively impacting your bottom line. It's all about strong working business relationships and meeting or exceeding customer expectations.
Methodology - Process of Consulting:
In response to the continued demands for Professional, Cost Effective Alternatives in the Consumer Electronics Industry, Professional Service Solutions provides a variety of consulting services to support CE Manufacturers, OEM's, Dealers, Distributors, Third-Party Service Contract Providers and the Independent Service Community.
The Core Focus of Professional Service Solutions is to establish long-term service support relationships that lead to cost-effective, world-class service alternatives within the Consumer Electronics Industry. Professional Service Solutions represents a select group of proven outsource partners and Independent Service Centers who are committed to delivering world-class service support at a fair and competitive cost. Professional Service Solutions is committed to a strong and vibrant Independent Service Organization and is a stanch supporter of NESDA.
What our Customers can Expect:
- Cost-free consultations related to any of the services provided by our out-source partners
- Personalized representation from the initial consultation through project implementation
- Development of custom support programs that meet your companies specific requirements
- The full support and utilization of existing industry affiliates and business partners and our combined resources to improve current levels of customer satisfaction, with anticipated cost savings directly and positively impacting your bottom line
- Fair and reasonably priced consulting services for companies who desire to streamline their existing service organizations and provide world-class levels of service to their customers
